March 13th, 2020
May 15th, 2020 We wanted to update our Watters’ brides- and bridesmaids-to-be as things begin to return to a new normal. Our number one priority at Watters is still the safety, health and well-being of our people, our clients, and our community. As we remain focused on continued service to our clients, we have taken steps to ensure we are continuing to deliver the level of quality, excellence, and timeliness our brides expect from us during these unique circumstances: • Employee and operational safety. We are closely monitoring the situation daily and following all recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities. • Cleanliness and garment safety. All garments are sealed for safety any contact follows safety guidelines • Delivery schedule for new and existing orders. At this time we are following our normal delivery times. We are also excited to announce that we have several styles available for rush delivery & immediate delivery . Please contact your favorite retailers for more details. As we navigate this unique time together, we want to ensure that Watters is fully dedicated to helping our brides on their special day and ensuring our retailer and employee relationships are well supported. We hope that you and your loved ones are well, and we are here if you need us. If you have any additional question, please contact our team. If you email outside the hours of operation, you will receive an answer within one business day. Please note we will be sending out updates as we receive more information. For the most up-to-date store information, store openings and availability of virtual appointments please contact your local retailers directly.
Contact information For U.S. Weekdays: 8.30 a.m. - 7 p.m. CST Weekends: 10 a.m. - 4 p.m. CST Phone: 972 404 0143 Email: Additional customer support hours are available on Saturday March 21st and 28th, from 9 a.m. to 5 p.m. CST. For UK and the European Union 8.30 a.m. – 12 p.m. GMT Phone: (0)1527 832373 Email: For all other countries outside of the U.S. 9 a.m. – 5 p.m. CST Phone: 972 404 0143 x 128 Email: Thank you for being a valued part of the Watters community. xoxo, #beawattersgirl

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