Frequently Asked Questions
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AT AN AUTHORIZED RETAILER or SPECIAL EVENT:
Watters designs and produces gowns and dresses, which are then sold through authorized retailers worldwide. As the designer, our dresses and gowns are sold through our retailers. We strongly recommend you purchase from an authorized Watters retailer to get the highest level of personal and professional service and to ensure you receive an authentic dress. Typically the retailer takes your measurements and places your order, so you will receive a pristine, never-worn garment made expressly for you. Find a store or Special Event near you.
By Watters bridal and select styles (in select sizes and colors) of Wtoo bridesmaids are available to order online (U.S. only). Shop now.
To place a “special order” means to place an order for a gown that is made to order for you in the size that best fits your measurements. With special orders, you often have the option for varied color selections, length and multiple size options. Special order (made to order) Watters, Wtoo, or Willowby Brides, and Watters or Wtoo Bridesmaids products are not exchangeable or returnable. Return options are available for By Watters special order styles. Approximate delivery times are noted on each style page, please chat with us online or contact your nearest retailer for rush options or questions.
At this time, Special Order items can only be ordered at one of our authorized retailers.
• Special Order – Special Order Dresses generally ship within 10-14 weeks for bridal gowns, and 8-10 weeks for bridesmaids dresses.
• Rush Order- Rush delivery is available on most styles, for an additional fee, unless otherwise noted on the product page. Rush order bridesmaid dresses generally ship within 7-9 weeks and bridal rush shipping varies depending on style. By Watters special order/made to order delivery times are noted per style
• In stock – In stock Dresses generally ship within 2-3 business days (U.S. only).
At this time, all online orders must be placed through our website. All special orders must be placed with an authorized retailer
Our Shop Online collection offers selected dresses with immediate delivery as well as other styles that are on their way to our warehouse.
If you don't find your dress in our Shop Online section, chat with us online or contact your local authorized retailer who can help you identify gowns available for immediate delivery, gowns coming in soon and select styles available for made-to-order rush delivery. Please note there may be an additional charge for rush orders.
Click on "account" at the top right of our page, then choose "Order History" to review your online order status.
If the dress on BHLDN is an exclusive style, it is only available through them. If it is not, then you are able to purchase the dress through one of our authorized retailers.
On this site, products are shown with a price range according to the manufacturer-suggested retail price. Prices may vary depending on the customizations you choose from. Example, some gowns are available beaded and unbeaded, with dramatic train extensions and more. Your authorized retailer will be able to give you an accurate price given your personal specifications for the gown.
We accept Visa, Mastercard, American Express and Discovery for online purchases.
Yes, we are required to collect sales tax.
Please review the information that has been entered, including, expiration date, security code, and billing address. If problem continues, you may need to contact the issuing bank of the card.
To find an authorized store near you, use our Retail Locator. To see if a store near you carries the styles you're interested in, use the "Find a Store" feature on the style product page, or contact one of our Flagship Retailers that carry the largest selection of our products.
Be sure to check with the store in you area directly, they may have the ability to temporarily borrow the style you want to try on. Also, check our Special Events schedule! If there’s a Special Event coming to your area, we’ll do our best to bring the style to you, at the retailer’s request.
As an option, ask your retailer to show you another Watters style with the same silhouette and neckline we have lots to fab styles; then they can place your order.
It’s a fun multi-day event where our retailers bring in the entire collection of the latest styles as well as several most-loved favorites. Since many retailers only carry a select number of dresses from our collection, Special Events provide the opportunity to see and try on dresses that wouldn’t ordinarily be available at that store. Some retailers offer special discounts or promotional pricing on the gowns during Special Events. As an added benefit, members of our stylist team may be on hand to share their expertise, assist you in making your selection and get to know you better. Find a Special Event near you.
We carefully proportion our dresses to be flattering at every available size. Most Watters are available in sizes 00-24W. Wtoo in 00-32W. Willowby in 00-15 with select styles available in 00-24W. By Watters in 0-14 with select styles available up to 18W. Certain styles do have a more limited size range. Please check size availability on the individual product pages, or through an authorized retailer.
Please have your measurements taken by an authorized consultant or a professional tailor and work with them to determine the best size to order. We do not offer custom sizing so please note you will most likely need to alter the gown after you receive it to fit your specific measurements. To determine what size a particular style is available in, you will need to check size availability on the individual product pages, or through an authorized retailer. Follow this link to our size guide to help determine the best size for your body.
Yes, we offer sizes 00-24W in Watters, sizes 00-32W in Wtoo, and Willowby is offered for all styles from 00-15 and in select styles from 00-24W. Additional charges will apply to sizes 16W and above. Please refer to the style for more information.
Generally, we suggest ordering extra length if you are at least 5’7". Most of our dresses are available with 5” extra length with an additional charge; however, a select few are available with 0” – 3” only due to the design/fabric of the dress. Please refer to the style for more information.
Select Bridal styles are available in petite length. Please refer to the style for more information. For quick assistance, connect with live online chat M-F between 9:00-5:00pm CST. Chat now
The size charts we provide are based on body measurements. Choose the size that fits your largest measurement. It is always easier to take in a dress than it is to let it out.
Watters offers different lengths dependent on style as a special order through your authorized retailer. At this time though, we do not provide a custom length.
At this time, we do not offer maternity sizing or styles; however, we have several styles with empire bodices and free-flowing skirts that would be able to be worn by a mom-to-be.
All styles from Spring 2019 and forward will have the modern fit. Styles before Spring 19 will use the classic fit sizing chart. If unsure, please contact customer relations or chat live online regarding the specific style in question. Contact Us
IN STORE PURCHASES:
Our dresses are made-to-order and each store is responsible for measuring you (not always the case for bridesmaids) and ordering the closest size that is best for you. Please contact your authorized retailer where you purchased your dress to discuss any questions regarding measurement and sizing.
If we sent you a dress in a size other than what you ordered, please return the dress to us and we will provide a full refund with free return shipping. If you purchased the wrong size and need to return the dress, it is returnable with a $14.95 restocking fee.
See our full Return Policy for more information.
We do not offer alterations. We recommend that you order your dress with a buffer period of 1-2 months before the first day you will need to wear it and then work with an experienced tailor who has a background in bridal and formal wear. Your retailer will likely be able to provide a recommendation for a trusted tailor.
Please select a retailer from our Retail Locator and fill in your information in "Request an Appointment".
Many of our dresses are available in multiple colorways, which will be shown by our online swatches and/or listed in the product description for each individual style. Some color options will depend upon the fabric and trim you choose.
Dresses are only available in the fabric options listed for that style.
The Shop Online selections do not offer custom lengths. However, special orders from our authorized retailers offer many styles in multiple lengths. These options are noted on the product pages. Your authorized retailer will be able to discuss the best length to order considering your preferred heel height, petticoat, etc.
Dye lots are meant to blend and are not guaranteed unless made-to-order through an authorized retailer.
We do offer fabric yardage for most of our garments. Fabric is priced by the yard and is sold in 12 yard increments only. We apologize that we are not able to guarantee dye lot. Please contact the nearest authorized retailer and they will be able to assist you with your fabric.
At present, fabric swatches can only be ordered from our authorized retailers.
We ship through FedEx and support Next day, Second day and ground shipment.
Go to your Account, then choose Order History from the left menu. From there, choose "Track Package" next to the item you would like to track and you will be taken to the FedEx website to track your order.
IN STORE PURCHASES:
It varies by style, and retailers often have slightly different timeframes for their services. Please contact the authorized retailer where you’ll be buying your dress for the most accurate ETA.
All Shop Online items are either ready to ship immediately or on its way to our warehouse. Shipping estimates vary and are listed in the online ordering process.
For online purchases, we offer free FEDEX ground shipping to anywhere in the 48 contiguous states. Shipping is available to Hawaii and Alaska at discounted FEDEX rates. Shipping out of the country is not available at this time. Please contact one of authorized retailers in your area to assist you.
For online purchases, we offer free FEDEX ground shipping; however, if you are needing it faster, you will be able to choose Overnight, 2 Day Air, or 3 Day Air shipping at the time of checkout for an extra charge.
We currently do not ship internationally. To order one of our dresses from outside the US, please visit our Retail Locator to find an authorized retailer closest to you.
READY TO SHIP & PRE-ORDER STYLES (U.S. Only)
If you are not fully satisfied with your ready-to-ship order, you have 14 days from the delivery date to return it. While return shipping is on us, there is a $14.95 per dress restocking fee.
MADE TO ORDER - By Watters Bridal (U.S. Only)
We offer returns for Made to Order By Watters styles for $45 per return. If you have any concerns regarding fit, fabrications, and more, don’t hesitate to contact us prior to placing your order. You can cancel your made-to-order purchase within 24 hours of placing the order by calling customer care.
MADE TO ORDER - Watters, Wtoo, and Willowby Bridal or Maids
Made-to-order Watters, Wtoo, and Willowby bridal and bridesmaids styles purchased in-store are FINAL SALE and cannot be returned or exchanged.
See our full Return Policy for more information.
IN STORE PURCHASES:
Select "buy now" styles are exchangeable and returnable. Please understand that special orders are made especially for you and are not returnable. A bridal specialist with an authorized retailer is the best person to ensure you are well informed and confident in your order, as it generally cannot be canceled or modified once processed. The sales agreement between you and the retailer will include their return/exchange/cancellation policies, which you’ll want to be aware of upon purchase.
If you receive a defective, damaged, or incorrect item, please return your item to us for a full refund. For instructions or questions, please refer to our Return Policy.
If you purchased one of our in-stock dresses, you are able to return the dress (if unworn and in original condition) minus the $14.95 restocking fee. You will need to repurchase the larger size if available.
Unfortunately, at this time, we are not able to do exchanges; however, you are able to return the item and reorder the correct size or color.
Watters is our most sophisticated collection made with luxe fabrics and hand detailing for the bridesmaid who expects the best. Our Wtoo line is also beautifully designed, yet fabricated more affordably.
Yes, there are so many options that can be ordered in knee or floor-length, in many shades of white and ivory, for casual and formal celebrations! Your wedding isn’t just your big day, it’s your season to celebrate.
Call - For a question regarding your online order, call 972-404-0143 to contact a customer service representative M-F between 9:00-4:00pm CST.
Chat - Connect with live online assistance M-F between 9:00-5:00pm CST. Chat now
Email - Prefer electronic inquiries? We can send responses to your inbox. Email us