RETURN POLICY

RETURNS FOR ONLINE ORDERS ONLY

  • All dresses purchased from us online are returnable so long as the purchaser complies with all conditions of this Return Policy. Fabric swatch purchases are final and not returnable.
  • All returned dresses purchased from us must be received in the same condition as shipped with all tags and labels attached along with the garment bag (if included).
  • Dresses must be unworn, unaltered, undamaged and unwashed.
  • Returns must be initiated in accordance with this Return Policy and the return window will close 14 days after the delivery date. All returns received by FedEx after those 14 days may not be accepted.
  • All returns will be inspected and must meet all requirements of this Return Policy with no exceptions.
  • A refund for a properly returned dress will be issued for the purchase price received less a $4.95 restocking fee per dress, if applicable.
  • Most refunds should process within 1 week upon receipt at our facility.
  • Shipping and handling charges are not refundable.
  • Final sale items may not be returned.

If an in-stock dress is defective or damaged upon delivery, or the wrong item is sent to the purchaser, it may be returned for a full refund if, upon inspection by us, it complies with all requirements of this Return Policy.

For dresses purchased at a retail store, please contact your retailer for return instructions.

RETURN INSTRUCTIONS

  1. To initiate your return, go to “Order History” to complete the Return Merchandise Authorization (RMA) process. Please ensure all fields are completed, including the description in the drop-down menu, if applicable.
  2. Print and place a copy of the RMA form inside the original packaging.
  3. Print the pre-paid shipping label, and affix it to the outside of the package. Please make sure to remove any old labels and bar codes.
  4. Drop off your package to any FedEx location within 14 days of delivery date and keep the drop off tracking receipt for your records.
  5. We will send you an email confirmation when your returned item has been processed.

EXCHANGE POLICY

We do not currently offer exchanges. You can only exchange a dress by returning it and placing a new order.

QUESTIONS?

If you have additional questions regarding the return of your dress purchased from us, please contact our Returns Department:
Email: onlinereturns@watters.com or
Phone: (972)807-0767